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Omnichannel platform for sales, marketing, and customer service

All messages from different chats on one screen without switching apps. Pact adds a new way to keep in touch with a customer by collecting all communications into one lead card
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Track new messages from customers and generate more sales
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Supported messengers and social networks

WhatsApp
WhatsApp Business
Telegram Personal
Telegram Bot
Instagram
Facebook
WhatsApp
Integration via WhatsApp Web API.
Functional
Starting a Chat with a Client
Message automation through the CRM system
Synchronization of existing message history
Update of the message status "delivered" and "read
Supported message volume up to 500 per day
Receiving and sending photo, video, and audio messages
WhatsApp Business API
Connection via official WhatsApp API. Connection condition - verified Facebook business manager.
Functional
Starting Chat with Template Messages
Setting up the bot to send template messages automatically
Specify information about your company in the special account field
Green checkmark next to the company name by agreement
Mass marketing mailings according to database
Personal Telegram
Send and receive messages to your personal Telegram number
Functional
Connecting a personal Telegram number
Starting a Chat with a Client
Synchronization of existing message history
Unlimited dialogs and messages
Sending and receiving photo, video, and audio messages
Telegram Bot
A bot can be made through the BotFather service, get a token and connect to Pact.
Functional
Sending robotic messages
Unlimited bot script
Support for interactive buttons
Automation of communication through commands and menus
Sending and receiving files, photos, video and audio messages
Handling a large number of messages
Instagram
Manage direct messages and comments on your Instagram account
Functional
Connection via official API, no risk of blocking
Sending and receiving files, photos, video and audio messages
Process a large number of messages by several operators at the same time
Supports comments and mentions in "Stories
Welcome messages for new subscribers
Facebook
Facebook groups and Pact integration. Facebook groups are used to connect the brand with customers via Messenger.
Functional
Connecting an unlimited number of groups
Supports large volume of messages
Mail Automation
WhatsApp
WhatsApp
Integration via WhatsApp Web API.
Functional
Starting a Chat with a Client
Message automation through the CRM system
Synchronization of existing message history
Update of the message status "delivered" and "read
Supported message volume up to 500 per day
Receiving and sending photo, video, and audio messages
WhatsApp Business API
WhatsApp Business API
Connection via official WhatsApp API. Connection condition - verified Facebook business manager.
Functional
High stability of 99.9%.
Starting Chat with Template Messages
Setting up the bot to send template messages automatically
Registration of personal and landline number
Specify information about your company in the special account field
Green checkmark next to the company name by agreement
Mass marketing mailings according to database
Telegram Personal
Telegram Personal
Send and receive messages to your personal Telegram number
Functional
Connecting a personal Telegram number
Starting a Chat with a Client
Synchronization of existing message history
Unlimited dialogs and messages
Sending and receiving photo, video, and audio messages
Telegram Bot
Telegram Bot
A bot can be made through the BotFather service, get a token and connect to Pact.
Functional
Sending robotic messages
Unlimited bot script
Support for interactive buttons
Automation of communication through commands and menus
Sending and receiving files, photos, video and audio messages
Handling a large number of messages
Instagram
Instagram
Manage direct messages and comments on your Instagram account
Functional
Connection via official API, no risk of blocking
Sending and receiving files, photos, video and audio messages
Process a large number of messages by several operators at the same time
Supports comments and mentions in "Stories
Welcome messages for new subscribers
Facebook
Facebook
Facebook groups and Pact integration. Facebook groups are used to connect the brand with customers via Messenger.
Functional
Connecting an unlimited number of groups
Supports large volume of messages
Mail Automation

CRM Integrations

Communicate with clients on messengers directly from Kommo and Bitrix24
Simultaneously connect multiple accounts from one messenger to the CRM
For example, if you have several branches with different contact numbers
Use templates for quick response
Answer common customer questions with pre-programmed quick response templates
All messages in one window
Communicate with the customer directly with a trading card in the CRM. No more switching between browser tabs and keeping your phone handy.
Don't miss new messages
The first messages from new customers arrive immediately in the CRM system. Your manager will not miss a single contact

Web messenger Pact

Quick access to a business in chat

Don't waste time looking for a business by phone number, click a button on Pact to open a business in CRM

Employee Chat Notes

Leave comments about the customer and his order on the chat card. The notes are visible only to the employees.

Convenient chat search

Find the right chat in 2 clicks. Search by contact name and phone number

Chat archiving

Pay attention only to active chats with customers

Message Analysis

Get detailed information about all sent and received messages:
Average response time for messages received on the messenger
Response time to messages received by each operator, by day and time
Distribution of received/sent messages per channel
Efficiency of use of each channel
Proportion of inbound and outbound correspondence per company